Terms of Service

Last Updated: December 10, 2025

Please read these terms carefully before using our services

1. Agreement to Terms

By accessing or using the services provided by Bear Outdoor Services Ltd, trading as Bear Services ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These terms apply to all users of our website bearservices.ie and customers of our property maintenance services in Ireland.

2. Services Provided

Bear Outdoor Services Ltd (trading as Bear Services) provides professional property maintenance services including:

  • Exterior property cleaning (pressure washing)
  • Window cleaning (traditional and water fed pole methods)
  • Gardening and landscaping services
  • Tree and hedge pruning and removal
  • Mobile car valeting
  • Carpet and upholstery cleaning
  • Additional property maintenance services

3. Booking and Quotes

3.1 Quote Requests

All quotes provided are estimates based on the information provided by you. Final pricing may vary depending on the actual condition and requirements discovered upon site inspection.

3.2 Service Scheduling

Service appointments must be scheduled in advance. We will make reasonable efforts to accommodate your preferred time and date, subject to availability.

3.3 Cancellations

Cancellations or rescheduling must be made at least 24 hours in advance. Late cancellations may incur a cancellation fee.

4. Payment Terms

Payment terms will be agreed upon at the time of booking. Generally:

  • Payment is due upon completion of services unless otherwise agreed
  • We accept cash, bank transfer, and other payment methods as communicated
  • Invoices must be paid within the agreed timeframe
  • Late payments may incur additional charges
  • All prices quoted include VAT where applicable

5. Customer Responsibilities

As a customer, you agree to:

  • Provide accurate information about the services required
  • Ensure safe and reasonable access to the work area
  • Secure pets and remove valuable or fragile items from the work area
  • Provide access to water and electricity if required for services
  • Notify us of any hazards, concerns, or special requirements
  • Be present or arrange for someone to be present during the service

6. Service Standards and Guarantees

We are committed to providing high-quality services. If you are not satisfied with our work, please notify us within 48 hours of service completion, and we will make reasonable efforts to address your concerns.

We cannot guarantee specific results for services dependent on factors beyond our control (such as weather conditions, age and condition of surfaces, or underlying structural issues).

7. Liability

7.1 Our Liability

Bear Outdoor Services Ltd takes great care in performing our services professionally and safely. We accept responsibility for damage directly caused by our negligence or the negligence of our employees during service provision.

7.2 Limitation of Liability

We are not liable for:

  • Pre-existing damage or defects not caused by our services
  • Damage caused by improper customer preparation or failure to follow our instructions
  • Natural wear and tear or deterioration of surfaces
  • Indirect, consequential, or incidental damages
  • Delays caused by weather, emergencies, or circumstances beyond our control

8. Weather and Force Majeure

Some services are weather-dependent. We reserve the right to reschedule services if weather conditions make it unsafe or impractical to perform the work. We are not liable for delays caused by adverse weather, natural disasters, or other events beyond our reasonable control.

9. Intellectual Property

All content on our website, including text, images, logos, and design, is the property of Bear Outdoor Services Ltd and protected by copyright and intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

10. Photography and Marketing

We may take photographs of our work for quality control, portfolio, and marketing purposes. If you do not wish for photographs to be taken at your property, please inform us in advance.

11. Dispute Resolution

If you have a complaint or dispute, please contact us directly at [email protected] or 083 375 7957. We will make reasonable efforts to resolve the matter amicably.

These Terms of Service are governed by the laws of Ireland. Any disputes will be subject to the exclusive jurisdiction of the Irish courts.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the updated terms.

13. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

Bear Outdoor Services Ltd

Trading as Bear Services

Email: [email protected]

Phone: 083 375 7957

Location: Kilkenny, Ireland

Hours: Monday - Saturday, 8:00 AM - 6:00 PM